Welcome to Ole Churros. These Terms of Service and this Privacy Policy (together, the “Terms”) govern your use of our website, services, and any SMS messaging programs offered by Ole Churros. By visiting our website, visiting our locations, or providing your phone number for SMS communication, you agree to these Terms.
1. General Use of Website and Services
Ole Churros provides information about our menu, locations, products, promotions, and related content. You agree to use this website and our services only for lawful purposes and in accordance with these Terms.
We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website or services after changes are posted means you accept those changes.
You must be at least 13 years old to use this website. Purchases made through third party delivery or ordering platforms are subject to those platforms’ terms and policies.
2. Menu, Ingredients, and Allergies
We aim to provide accurate information about our menu items and ingredients. However, products may contain or come into contact with common allergens, including but not limited to:
- Wheat
- Dairy
- Eggs
- Soy
- Tree nuts
- Peanuts
- Gluten
Cross contact and cross contamination can occur. Customers with allergies or dietary restrictions should speak with our staff for assistance before consuming any products. Ole Churros is not responsible for adverse reactions related to allergies or sensitivities.
3. Pricing, Promotions, and Availability
Prices, menu items, and promotions are subject to change at any time without prior notice. Availability may vary by location and by time of day. Some promotions may be limited time, location specific, or subject to additional terms presented at the time of the offer.
4. Refunds and Customer Satisfaction
Because we sell fresh food, all sales are generally final. If you experience a problem with your order or believe it does not meet expectations, please contact us directly so we can review the issue and make reasonable efforts to address your concern.
Contact information for order or service issues:
Email: [Add Ole Churros customer support email]
Phone: [Add Ole Churros contact phone]
5. Gift Cards, Vouchers, and Special Offers
Gift cards, vouchers, and promotional certificates issued by Ole Churros, unless stated otherwise:
- Are not refundable or redeemable for cash, except where required by law
- May have expiration dates or restrictions printed or communicated at the time of issue
- Cannot be replaced if lost, stolen, damaged, or used without permission
6. Intellectual Property
All content on this website, including logos, images, branding, text, graphics, and design elements, is owned by or licensed to Ole Churros and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from this content without our prior written consent.
7. SMS Messaging Program (A2P Compliant)
Ole Churros offers an optional SMS messaging program to provide customers with promotional offers, new product announcements, location updates, and customer rewards.
7.1 How You Opt In
Customers can opt in to receive SMS messages in the following ways:
- By providing a mobile phone number verbally at the point of sale and agreeing to receive SMS messages from Ole Churros.
- By entering a mobile phone number into an online form that clearly includes SMS consent language and submitting that form.
Your consent to receive SMS messages is not a condition of purchasing any products or services from Ole Churros.
7.2 Message Content and Frequency
Messages may include:
- Promotional offers, discounts, or coupons
- Announcements of new churro flavors or menu items
- Store hours and location updates
- Customer appreciation and loyalty messages
Message frequency will vary and may depend on promotions and events. Standard message and data rates may apply based on your mobile carrier plan.
7.3 How to Opt Out
You can opt out of Ole Churros SMS messages at any time by replying:
STOP
to any message you receive from us. After you send STOP, you will receive one additional message confirming that you have been unsubscribed. You will no longer receive SMS messages from Ole Churros unless you opt in again in the future.
7.4 How to Get Help
If you need help or have questions about our SMS program, you can reply:
HELP
to any message, or contact us by email or phone:
Email: events:olechurro.com
Phone: 702-640-0483
7.5 Responsibilities and Eligibility
By providing your mobile number, you confirm that:
- You are the owner or authorized user of the mobile number provided, and
- You are at least 13 years of age.
8. Privacy Policy
Ole Churros respects your privacy. This section explains how we collect, use, and protect customer information.
8.1 Information We Collect
We may collect the following types of information when you visit our locations, use our website, or participate in our SMS program:
- Name and contact details, including mobile phone number and email address (when voluntarily provided)
- Order details and transaction history
- Basic interaction data from use of our website or digital forms
8.2 How We Use Your Information
We use customer information to:
- Provide products and services you request
- Send SMS messages and email communications to which you have agreed
- Improve our menu offerings, promotions, and customer experience
- Respond to questions, feedback, or service issues
8.3 Information Sharing
We do not sell, rent, or share your mobile phone number or personal contact details with third parties for their own marketing purposes.
We may share limited information with service providers that help us operate our business (for example, messaging platforms and point of sale providers), but only as necessary to perform their services for Ole Churros and subject to appropriate confidentiality obligations.
8.4 Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no system is completely secure, and we cannot guarantee absolute security of your data.
8.5 Your Choices
You may opt out of SMS messages at any time as described in Section 7.3.
If you wish to update or request deletion of certain contact information, please contact us using the information below and we will review your request as required by applicable law.
9. Third Party Services and Links
Our website or communications may include links to third party services, such as delivery platforms or social media pages. Those services are governed by their own privacy policies and terms. Ole Churros is not responsible for the content or practices of third party websites or services.
10. Limitation of Liability
To the fullest extent permitted by law, Ole Churros is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website, services, or products.
In any case, the total liability of Ole Churros for any claim arising out of or relating to these Terms or your use of our services will be limited to the amount you paid, if any, for products or services in the six months prior to the event giving rise to the claim.
11. Contact Information
If you have any questions about these Terms, our Privacy Policy, or our SMS program, please contact us:
Ole Churros
9310 S Eastern Ave – Suite 106,
Las Vegas, NV 89123
Email: events@olechurro.com
Phone: 702-640-0483